FAQ

1. What kind of products does Dubai Souvenir Store sell?

Dubai Souvenir Store sells a variety of Dubai-based souvenir items, including t-shirts, hoodies, and more.

2. What is the return policy?

We have a 15-day return policy. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please contact us at dubaisouvenirstore@gmail.com to initiate a return.

3. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or wrong item, please contact us immediately at dubaisouvenirstore@gmail.com. We will evaluate the issue and make it right.

4. Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please get in touch with us.

5. What is the shipping policy?

We offer fast and reliable shipping within the UAE. Please allow 7 business days for order processing. Once your order is shipped, you will receive a tracking number. Shipping is free on orders over AED 99, and there is a flat rate shipping fee of AED 15 for orders below AED 99. Standard shipping typically takes 5-7 business days within the UAE. We use standard shipping carriers to deliver your orders. You can track your order status using the tracking number provided in your shipping confirmation email. If your package is lost or damaged during shipping, please contact our customer support within 7 days of the expected delivery date.

6. How can I contact Dubai Souvenir Store?

You can contact us by phone at +971504360248 or by email at dubaisouvenirstore@gmail.com. Our physical address is at JLT, Dubai DU, United Arab Emirates.